Frequently Asked Questions
Welcome to the Havenly Home Accents FAQ! We've gathered answers to the most common questions to ensure your shopping experience is as effortless as transforming your home décor.
1. What unique Print-on-Demand products does Havenly Home Accents offer?
We specialize in high-quality, uniquely designed Print-on-Demand (POD) products for the home and your lifestyle. Our collections are continuously expanding, and currently include:
• Havenly Home Accents Collection:
• Designer Custom POD Bath Accessories (Shower Curtains, Bath Mats, Hand Towels).
• Wall Art Decor Collection for stunning home transformation.
• Pet Lover POD Throw Blankets.
• Vibrant POD Tote Bags (Sports & Nature themes).
• Cozy Scented Candles & Aromatherapy.
• Instant Digital Prints (Downloadable Art).
• Apparel & Gifts:
• Uniquely designed POD T-Shirts for all occasions.
2. How do I place an order for my custom-designed items?
Placing an order is quick and secure:
1. Browse our unique collections and select the items that speak to your style.
2. Add your favorite products to the shopping cart.
3. Checkout to review your order details.
4. Enter your shipping and secure payment information to complete the purchase.
You will receive an immediate order confirmation via email.
3. What are your shipping options, costs, and delivery times?
We aim to get your unique pieces to you as quickly as possible. Since our products are made-to-order (Print-on-Demand), please note that shipping times start after the initial 3–7 business day production/processing time.
• Standard Shipping: Typically takes 3–5 business days after processing.
• Expedited Shipping: Available for faster delivery, typically 1–3 business days after processing.
• We offer International Shipping options—rates and times are calculated at checkout.
• Free Shipping is available on qualifying orders (threshold calculated at checkout).
Once your order ships, you will receive a tracking number to follow your order's journey.
4. What is your return and exchange policy?
Your satisfaction is our priority. While we are a Print-on-Demand store, meaning items are created specifically for you, we offer a hassle-free policy for damaged or incorrect items.
• Defective or Wrong Items: If your product arrives damaged or you received the wrong item/size, please contact us within 30 days of delivery. We will gladly process a free replacement or a full refund.
• General Returns: Returns or exchanges due to a change of mind are considered on a case-by-case basis.
• To initiate a claim, please use our online return portal or contact customer support directly. Refunds are processed within 7–10 business days after the claim is approved.
5. How can I contact the Havenly Home Accents Customer Support team?
Our friendly support team is here to help with any questions not covered here.
Contact Us:
customersupport@havenlyaccents.com
Live Chat:
Available directly on our website (Mon-Fri, 9 AM - 5 PM)